1. Introduction
This Privacy Policy explains how LeadLynx (“we”, “us”) handles information when you use the LeadLynx Android application (package name com.leadlynx.app).
Please read this policy together with any agreement your brokerage or organization has with us. If you do not agree with this policy, do not use the app.
2. Who this policy applies to
LeadLynx is provided to real estate professionals and staff who have been granted access by their organization. Typical users include agents, ISAs, and support staff who sign in with an email and password.
People whose contact details appear in assigned leads or prospect records (for example, home buyers or sellers) do not create LeadLynx accounts through the app. Their information is processed as business contact data that your organization already manages.
3. Information we collect
Depending on how you and your organization use LeadLynx, we may process the following categories of information.
Account
Email address, password (stored in hashed form on our servers), and sign-in credentials needed to authenticate you.
Work data
Assigned prospects and leads, ISA contacts, support tickets, and VA requests that your organization makes available in the portal.
Uploads
Optional files you attach to VA requests, and contact CSV files you import. Only upload files you are authorized to use.
On device
Auth token, display theme preference, and notification sync markers stored locally on your phone.
What we do not collect for advertising
LeadLynx does not use third-party advertising SDKs, does not build advertising profiles, and does not sell personal information.
4. How we use information
We use the information described above to:
- Sign you in and keep your session secure
- Show the prospects, leads, contacts, tickets, and VA requests assigned to you
- Process optional file uploads and CSV imports that you submit
- Send notifications about lead, ticket, and VA updates
- Remember your theme and notification sync state on the device
- Diagnose issues, maintain the service, and meet legal obligations
Call and email actions in the app open your device’s phone or mail apps. LeadLynx does not place those calls or send those emails itself; the destination apps handle that activity under their own policies.
5. How we share information
We share information only as needed to operate the portal:
- Your organization. Content you access or submit is visible according to the roles and assignments set by your brokerage or team.
- Service providers. Infrastructure and hosting providers that process data on our instructions to run the app and API.
- Legal requests. If required by law, regulation, or a valid legal process.
We do not sell personal information and we do not share it with advertisers.
6. Device permissions
Depending on the feature you use, Android may ask for permission so the app can open the phone dialer, email app, notifications, or file picker. You can deny a permission; related features may then be unavailable until you grant it in system settings.
7. On-device storage
The app stores a limited set of data locally: your authentication token, theme preference, and markers used to keep notification state in sync. This stays on the device so you can stay signed in and keep your display settings. Clearing app data or uninstalling LeadLynx removes this local storage.
8. Notifications
If you allow notifications, LeadLynx may alert you about updates to leads, support tickets, and VA requests. You can turn notifications off at any time in Android settings or in the app, where available.
9. Data retention
Account and portal records are kept for as long as your organization maintains access and as needed to operate the service, resolve disputes, and meet legal requirements. Your organization may request account deactivation. Local device data is removed when you sign out (where supported), clear app storage, or uninstall the app.
10. Security
We use reasonable administrative, technical, and organizational measures to protect information, including authenticated access and encrypted transport. No method of transmission or storage is completely secure. Please use a strong unique password and do not share your login.
11. Children’s privacy
LeadLynx is a workplace tool for authorized real estate professionals. It is not directed to children under 13 (or the equivalent minimum age in your country), and we do not knowingly collect personal information from children.
12. Your choices and rights
Depending on where you live, you may have rights to access, correct, delete, or export personal information, or to object to certain processing.
- For account access and most portal records, start with your organization administrator.
- You can control notifications and app permissions in Android settings.
- You can request help using the contact details below. We may need to verify your identity and may redirect organization-owned data requests to your brokerage.
13. Changes to this policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page will change when we do. Continued use of LeadLynx after an update means you accept the revised policy.
14. Contact us
Questions about this policy or LeadLynx privacy practices can be sent to:
LeadLynx
App: LeadLynx (com.leadlynx.app)
Email: leadlynxportal@gmail.com